COVID-19 UPDATE: We are still shipping orders and also doing embroidery & print. Will provide updates here!
Refund & Exchange Policy
Cap Wholesalers is an online wholesaler and distributor of Caps. We are an online business with an aim to provide the best price on caps as well as custom printed caps. Our USP is that we are ready to ship 1 unit across the country. We do not hold any stock of and source products as per the orders that we receive and hence we have a very strict policy for returns and exchanges.
As you may appreciate that the cost of handling is very high when compared to the cost of the garment and hence it is very important that you choose the right size and color while ordering on our website.
All our suppliers charge us a restocking fee of $20.00 Ex GST per invoice for returning or exchanging blank products and hence we will have to pass this on to you.
Returns for faulty or Incorrect Items
If the items that you have received are faulty/incorrect, then you are eligible for a refund, please request for an RA (Return Authority) by sending an email to with description of the fault to firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please call us at 1300 400 995.