Headwear Brushed Heavy Cotton (4199)
Low Profile Pre-Curved Peak
Short Touch Strap
Shipping & Returns
Shipping & Returns
Shipping & Delivery
Once we receive the order, our team will verify the following information -Name, address, payment information are all correct so that we can process it. Items are shipped from our Moorabbin warehouse or supplier warehouses depending on what is available where.
Shipping charges depends on the value of your order as per the charges below for Australia wide.
|Order Value||Freight INC GST|
|$500.00 and above||Free|
If your order has multiple brands, we will consolidate them at our Moorabbin warehouse and send as one shipment or multiple shipments depending on the quantities of each brand. If we send them as multiple shipments, they will be coming directly from our supplier warehouses.
All blank orders will be shipped in 2-3 business days. All embroidered orders will be shipped in 7-10 business days after artwork approval.
Our preferred method is through Australia Post or Star Track for orders that are sent from our warehouse. Our suppliers use Star Track, Toll, TNT express,and few other carriers. So for orders that are coming from our supplier ware houses, they could be in any of the above carriers.
When orders are shipped, we send you an email with tracking information and the carrier website address.
Pricing, Taxes, Fees, Other Charges
All prices are inclusive of 10% GST. We do not charge anything over that for credit card or paypal.
I was looking on the website for a hat that didn't have velcro listed as the strap. Finally, I found the hat and bought 10 units which listed 'short touch strap'.
When the hats arrived, instead of featuring a strap they had velcro. I called up and was told that the hats were supposed to have a buckle (which is what I wanted) before being informed that they were wrong and that the hats had velcro all along.
I asked if I could refund the hats and was given a confirmation and postal slip. This was really helpful. I then sent off the hats 4 weeks ago and despite 4 follow-up emails, I haven't heard anything.
I am now out of pocket and without the hats. Worst of all, I have missed my deadline for the hats which is why I initially ordered them.
Could I please have someone respond and help me place an order?
Great caps, quick turnaround . Will definitely be a return buyer
I've been buying these model caps (4199) for years, always fitted very well and now for some reason they are to big for my head?
Thankyou. Service was excellent. Product as expected