Shipping & Delivery
Once we receive the order, our team will verify the following information -Name, address, payment information are all correct so that we can process it. Items are shipped from our Castle Hill store or supplier warehouses depending on what is available where.
Shipping charges depends on the value of your order as per the charges below for Australia wide.
|Order Value||Freight INC GST|
If your order has multiple brands, we will consolidate them at our castle hill warehouse and send as one shipment or multiple shipments depending on the quantities of each brand. If we send them as multiple shipments, they will be coming directly from our supplier warehouses.
All blank orders will be shipped in 2-3 business days. All embroidered orders will be shipped in 7-10 business days after artwork approval.
Our preferred method is through Australia Post, Couriers Please & Fastway for orders that are sent from our warehouse. Our suppliers use Star Track, Toll, TNT express,and few other carriers. So for orders that are coming from our supplier ware houses, they could be in any of the above carriers.
When orders are shipped, we send you an email with tracking information and the carrier website address.
Pricing, Taxes, Fees, Other Charges
All prices are inclusive of 10% GST. We do not charge anything over that for credit card or paypal.